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BIG4 Sunshine Resort Terms and Conditions

Quotes: All quoted rates (over the phone, on email, Facebook, face to face or on live chat) are valid at the time of quotation only and are subject to change at any time as we have dynamic pricing. To secure the price you have been quoted, please book at the time of quotation.

Monthly Payment Plans: These are offered to guests who book directly with BIG4 Sunshine Resort (either online, over the phone or in person) and are an easy, interest free way to pay off your upcoming holiday.

Pets: We welcome pets on specific pet-friendly powered and ensuite sites within the resort. Please note that no pets are allowed during School Holidays, Special Events or Long Weekends. If you are planning a trip with your four-legged friend, please contact us to ensure your booking is allocated to our pet friendly area/villas.

Dimensions of camp sites and ensuite sites: The specifics of your site booking are quoted within your reservation confirmation – including dimensions. Please ensure all your equipment including your car/boat fits within the site boundaries. “Slab” sites are NOT recommended for Camper Trailers.

Security Deposit: Your Credit Card number will be held on file as a Security deposit for the duration of your stay. Any items requiring replacement or unpaid balances (including late check out fees and hire equipment) will be charged to the card supplied. Upon arrival you will be required to sign a Guest Check-In Form confirming you agree to pay for any charges or services provided and to pay for any damage or loss to facilities, accommodation or equipment for which you and/or your guests are/were responsible. If not billed at the time of your departure BIG4 Sunshine reserves the right to debit you card at a later date once any damage or loss has been rectified. Your Credit Card details will automatically be deleted following your stay.

Check out time is strictly 10am. Late check outs are subject to availability and must be arranged by contacting reception no later than 4PM on the eve of your departure. Day visitor rates and conditions apply. Please note that BIG4 Sunshine reserves the right to debit the credit card of any guest not abiding by the 10am check out policy (as per our terms and conditions)

Bunk Beds: Work Law Health & Safety regulations state that operators must comply with the Australian Standard AS/NZS 4220:2003. “Children under the age of 9 years are not permitted to use the top bunk” & “children must not play on top bunk”. Please take this into consideration when making your booking.

Complimentary Supplies in Villas: A complimentary starter pack of tea, coffee, sugar, shampoo and soap are provided in your accommodation. Please note these are not serviced apartments therefore supplies are not restocked during your stay.

Reservation Cancellation Terms & Conditions

Cancellations within 24 hours of making the booking: Full refund

NO SHOWS: Full payment will be charged for the booking

Cancellations providing more than 30 days’ notice prior to arrival date: $50 Administration Fee & balance refunded.

Cancellations less than 30 days’ notice prior to arrival date: $50 Administration Fee & balance held in Credit for 6 months at BIG4 Sunshine South West Rocks. Credit may be used for new bookings on any date in the Credit is transferrable to another guest reservation. Reservation dates on new bookings can fall outside the 6-month period. If not redeemed within 6 months, the credit will be forfeited in its entirety.

$30 Site Specials: No refunds on cancellations; however, dates may be changed if available within the Specials range.

Reservation Amendments

All amendments to dates and accommodation type are subject to availability and will be at the tariff rate applicable to the new dates. A $25 amendment fee can be charged at managements discretion.

More than 30 days’ notice of change prior to arrival date: If the alteration to your reservation results in a refund – a $25 Amendment Fee is payable.

Less than 30 days’ notice of change prior to arrival date: If the alteration to your reservation results in a refund, the amendment will be treated as a cancellation and therefore the balance will be held in Credit, to be used within 6 months of the alteration date. This credit is transferrable to another guest reservation, but if not redeemed within 6 months will be forfeited in its entirety.

Early departure: Tariffs are not refundable or transferable if your stay is cut short for any reason, including bad weather.

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